Yes, free shipping is almost applicable on every country except from Russia, Brazil, Israel and OFAC and Sanctioned Countries.

To check your order status, please visit our Track Order page. Simply enter your Order ID and Billing Email to get the latest updates. If your delivery date has passed and you have not received your order, please contact us at support@thecrownjacket.com.

If this happens, we will ship a replacement item to you free of charge. We take full responsibility for delivering your order to your door.

We accept payments via PayPal and credit cards.

Your payment may be declined if you provide an incorrect billing address or phone number, if your credit/debit card has expired or reached its limit, or if your PayPal account lacks sufficient funds. We recommend resolving any such issues before attempting to make the payment again.

Our site is secured with SSL, ensuring that all your input data, such as your name, credit card details, and other information, is encrypted. Your information is fully protected.

Absolutely. When you make a purchase with us, you have a Money Back Guarantee if there is an issue with your order. Please check out our Return & Exchange Policy for more details.

We want every customer experience to be convenient and satisfactory. Our return policy allows you to return or exchange regular orders within 30 days of delivery. For more details, please visit our Return and Exchange Policy.

If the size doesn’t fit, we will send a replacement or issue a refund. Please inform us at support@thecrownjacket.com or submit your inquiry on our Contact Us page.

Please contact us by email at support@thecrownjacket.com, and we will arrange a replacement as soon as possible.